# Platform emails

> Every email Memberfy sends on the community's behalf, in one table (account, security, events, call for papers, certificates and payments): what triggers each one, who receives it, whether it can be turned off, the language, the brand, and what to do when an email doesn't arrive.

The platform sends emails on the community's behalf, with its **name** and **logo**, in the **recipient's language** (or the community's, if the person never chose one). You don't configure anything for them to go out; this article lists them all, with what triggers each one and who receives it.

## Why it helps to know

To answer "I didn't get the email" with confidence, and to know what the member has already received before you message them separately.

## Every email

"Can it be turned off?" tells you whether there's a switch to stop it. Almost all of them are notices of something that happened to the person, and they always go out.

### Account and security

| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| *Welcome to …!* | Signing up through **Sign Up** | The person who signed up | No |
| *You're invited to …* | An invite, or **New Member**, for someone without an account. Includes **Set my password**, a link valid for 7 days and for a single use | The invitee | No |
| *You were added to …* | An invite for someone who already has a Memberfy account. Includes **Sign in** | The invitee | No |
| *Password Recovery - …* | **Forgot password?** | The person who asked | No |
| *Password Changed - …* | Every password change | The account owner | No |
| *New login detected - …* | Every sign-in to the account | The account owner | No |

Every invitee gets an email, including in a bulk invite. See [Invite members](/membros/convidar-membros).

### Events

| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| *You're registered for …!* | The member confirms attendance | The person who confirmed | No |
| *Registration cancelled: …* | The member removes their attendance (**Not Attending**) | The person who removed it | No |
| *… starts in 1 hour!* | **1 hour before** the start | Those registered | No |
| *🔴 LIVE NOW: …* | The host starts the stream | Those registered | No |

See [Events](/espacos/eventos).

### Call for papers

| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| *We received your proposal for …* | The proposal is sent | The person who submitted | No |
| *…: we would like to adjust a few terms* | A counter-offer from the organizers, with the reply deadline | The person who submitted | No |
| *…: we withdrew our proposed terms* | The organizers withdraw the counter-offer | The person who submitted | No |
| *Your proposal was accepted for …!* | Acceptance, with the terms of the agreement | The person who submitted | No |
| *…: about your proposal* | Rejection | The person who submitted | No |
| *We would love to have you at …* | The organizers invite someone to submit | The invited member | No |
| *You are reviewing proposals for …* | Being made a reviewer of a track | The reviewer | No |
| *…: … replied* | The person who submitted answers, accepts the counter-offer or withdraws the proposal | The call's owners | No |

The details of each one, the deadline and the countdown are in [Call for papers emails](/notificacoes/emails-da-chamada-de-trabalhos).

### Certificates

| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| *Your certificate is here: …* | A certificate is issued, with **Download PDF**, **Add to LinkedIn** and the verification code | The person who received the certificate | Yes, per issuance: the issuer turns off **send email** |

### Payments, for the payer

| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| *Your PIX for … is ready* | An order paid by PIX | The buyer | No |
| *Your boleto for …* | An order paid by boleto | The buyer | No |
| *Your payment for … is under review* | The card went into review | The buyer | No |
| *Payment confirmed: …* | The payment is approved | The buyer | No |
| *Your payment for … was not approved* | The payment is declined | The buyer | No |
| *Your PIX for … expired* | The PIX expired unpaid | The buyer | No |
| *Refund of … for …* | A refund | The buyer | No |
| *A dispute was opened for …* | A chargeback | The buyer | No |
| *Your subscription to … was canceled* | The subscription is canceled | The subscriber | No |
| *We could not renew …* | The card renewal was declined | The subscriber | No |
| *Renew … to keep your access* | Renewal of a subscription paid by PIX or boleto | The subscriber | No |
| *Renew …: your PIX is ready* / *…: your boleto is ready* | The renewal charge, 5 days before the due date | The subscriber | No |
| *Renewal charged: …* | The card renewal was approved | The subscriber | No |
| *Last chance: … with … off* | A [downsell](/monetizacao/downsell) offer released after the purchase | The subscriber | No: the community configures the offer |
| *Your … discount ends soon* | A subscription's discount ends within the next **7 days** | The subscriber | No |
| *…: pay or add a card* | The team sends the payment link from [subscription management](/pagamentos/gestao-de-assinaturas) | The subscriber | No: it only goes out when the team sends it |

The details are in [Payment emails](/notificacoes/emails-de-pagamento).

### Payments, for the community

| Email (subject) | What triggers it | Who receives it | Can it be turned off? |
|---|---|---|---|
| *New sale: … (amount)* | Every confirmed sale | The sales notices recipient | The recipient is configurable |
| *Refund issued: … (amount)* | Every refund | The sales notices recipient | The recipient is configurable |
| *Chargeback opened: … (amount)* | Every dispute | The sales notices recipient | The recipient is configurable |

See [Sales notices](/notificacoes/avisos-de-venda).

### What sends no email

- A post, a comment or a reaction: there are no community activity emails.
- A new proposal, for the people organizing a call: the call's counter already shows it.
- Promoting a call, an event or a plan: that's up to you, through the Feed or your own channels.

## Brand and language

- **Name and logo**: the community's (**Settings › General**).
- **Language**: the recipient's; if the person never chose one, the community's main language. Sales notices go out in the community's language. See [Languages](/configuracoes/idiomas).
- **Links**: they point to the community's address.

## When an email doesn't arrive

1. **Spam and promotions tabs**: the first place to look.
2. **The right email**: the address is the **account's**, the same in all of the person's communities. Check it in **Members**.
3. **Expired invite link**: the link to set the password is valid for 7 days. After that, point them to **Forgot password?**.
4. **An existing account**: the email is *You were added to…*, with no password link; the person signs in with the login they already have.
5. **Password recovery**: the on-screen message is always the same, whether the account exists or not (*"If the email exists, you will receive instructions…"*). If nothing arrives, the email typed has no account.

## Notifications inside the community

> [!SOON]
> The notification bell inside the community isn't turned on yet. For now, notices arrive by email.

## Frequently asked questions

**Can I change the text of the emails?**
Not from the screen. The texts belong to the platform, in the supported languages.

**Can I turn an email off?**
There's no switch to turn off account, security, event, call or payment emails: they all tell the person about something that happened to them. The sales notices recipient is configurable, and the certificate email can be turned off at each issuance.

**Do the emails come from the community's domain?**
They come from the platform, with the community's name as the sender.

## Related

- [Payment emails](/notificacoes/emails-de-pagamento)
- [Call for papers emails](/notificacoes/emails-da-chamada-de-trabalhos)
- [Sales notices](/notificacoes/avisos-de-venda)
- [Sign-up and access](/membros/cadastro-e-entrada)