# Payment emails

> Every email the buyer receives from the start to the end of a purchase or subscription, and the ones the community receives.

## For the buyer

| Moment | Subject |
|---|---|
| PIX generated | *Your PIX for … is ready*, with the code to pay |
| Boleto generated | *Your boleto for …*, with the link and the barcode line |
| Card under review | *Your payment for … is under review* |
| Payment confirmed | *Payment confirmed: …* |
| Payment declined | *Your payment for … was not approved* |
| PIX expired | *Your PIX for … expired* |
| Refund | *Refund of … for …* |
| Dispute opened | *A dispute was opened for …* |
| Subscription canceled | *Your subscription to … was canceled* |
| Renewal failed | *We could not renew …* |
| Renewal to pay | *Renew … to keep your access* |
| Renewal charge, 5 days before (PIX or boleto) | *Renew …: your PIX is ready* or *Renew …: your boleto is ready*, with the code |
| Card renewal approved | *Renewal charged: …* |
| Downsell offer | *Last chance: … with … off* |
| Discount ending within 7 days | *Your … discount ends soon* |
| Payment link sent by the team | *…: pay or add a card* |

Each email goes out only once per event, even if the payment confirmation arrives more than once.

### What each one contains

- **PIX generated**: the copy-and-paste code and its validity, to pay straight from the email.
- **Boleto generated**: the boleto link and the barcode line.
- **Confirmed**: the product, the amount and the way to the community.
- **Declined**: the reason, when the bank gives one, and an invitation to try again.
- **Expired**: the notice that the PIX expired unpaid.
- **Refund**: the amount returned.
- **Dispute**: the notice that the cardholder disputed the purchase.
- **Subscription canceled**: until when access lasts.
- **Renewal failed** and **Renew to keep your access**: the way to pay.
- **Renewal charge**: the copy-and-paste PIX or the boleto for the next renewal, to pay by the due date. See [Renewal](/pagamentos/renovacao).
- **Renewal charged**: *"We charged … to renew … Your access continues without interruption."*
- **Last chance**: the add-on that was left out, *"from … down to … per period, until …"*. See [Downsell](/monetizacao/downsell).
- **Discount ending**: *"From the charge on …, … goes back to the full price of … per period. Nothing changes until then."* Goes out once, when 7 days or fewer are left.
- **Payment link**: *"The community's team sent you this link to pay your … subscription or add a card for the next charges."*, with **Pay or add a card**. The team sends it from **Members › Subscriptions**; see [Subscription management](/pagamentos/gestao-de-assinaturas).

## For the community

| Moment | Subject |
|---|---|
| New sale | *New sale: … (amount)* |
| Refund | *Refund issued: … (amount)* |
| Chargeback | *Chargeback opened: … (amount)* |

Who receives these notices is set in [Sales notices](/notificacoes/avisos-de-venda).

## Frequently asked questions

**Does the buyer receive an invoice?**
Not through the platform: the invoice is issued by the community.

**Does the email go out in the buyer's language?**
Yes: in the language the buyer chose on their account, or the community's, if they never chose one. Notices for the community go out in the community's language.

**Can I resend the PIX email?**
The code also stays on the checkout screen and, for renewals, on the member's **Billing** page.

## Related

- [Checkout](/pagamentos/checkout)
- [Renewal](/pagamentos/renovacao)
- [Platform emails](/notificacoes/emails-da-plataforma)