Platform fee
What the community pays Memberfy per sale (6.99% + R$ 2.49) and per payout (R$ 3.67), what it applies to, who pays it (the community or the buyer), the Fees tab and the calculator, with examples for each case.
The platform fee is what the community pays Memberfy on each charge made inside it. It covers payment processing (PIX, boleto and card), the checkout, the statement and the payout. You don't pay a separate gateway.
The amounts
| Per charge | 6.99% + R$ 2.49 |
| Per payout | R$ 3.67 |
Memberfy may agree different values with a community; when there is an agreement, the Fees tab shows your community's fee.
In the Monetization › Fees tab, they appear as Processing Fee (6.99%), Per Approved Transaction Fee (R$ 2.49) and Transfer Fee (R$ 3.67).
On top of the fee, there is the Memberfy plan subscription, based on the community's number of members. The prices are at memberfy.net/en-us/precos.
How it works
It doesn't depend on the payment method
The platform fee is the same for PIX, boleto and card. Getting paid one way or another doesn't change what the community pays. What changes between methods is how long the money takes to become available. See PIX, boleto and card.
What it applies to
On each approved charge:
- the sale of a product;
- a subscription's first charge;
- each renewal of a subscription;
- a Pay now payment;
- the prorated amount of an add-on added mid-cycle.
And it does not apply to:
- a declined charge or an expired PIX;
- a month without sales ("No charges in a month means no fees that month");
- free members.
The R$ 2.49 is per order
The fixed part is charged once per order, not per item. A plan bought with two add-ons, in a single payment, pays R$ 2.49 once. So does the combined renewal.
On the discounted amount
With a coupon or a downsell, the fee is calculated on the amount after the discount.
Installments
Installments don't change the platform fee: it is calculated on the amount without interest, and a sale in 12 installments pays the same fee as an upfront one.
Separate from the fee, there is Memberfy's installment interest, charged when the card payment is split into 2 or more installments:
| Installments | Interest (total on the amount) |
|---|---|
| 1× (upfront), PIX and boleto | None |
| 2× to 6× | 4.29% |
| 7× to 12× | 6.00% |
On each product, Who pays the installment interest? decides whether it is added to the installments (Buyer, the default) or taken from what the community receives (Organization). See Annual in installments.
Who pays the fee: the community or the buyer
On each product and billing option, Who Pays the Fees?:
| Choice | The buyer pays | The community receives |
|---|---|---|
| Organization | The advertised price | The price minus the fee |
| Buyer | The price plus the fee, shown as Platform fee at checkout | The full price |
The form opens with Buyer: check it on each product.
Payouts
R$ 3.67 per payout, added to the amount requested. See Payouts.
Coming soon Anticipation: getting paid before the method's normal waiting period, paying 3% on the amount anticipated. Optional, decided on each payout.
The calculator
In the Fees tab, the Fee Calculator:
- Type the Transaction Amount.
- Choose the Payment Method (PIX, credit card or boleto) and, for the card, the installments.
- Click Simulate: you get the Gross Amount, the Platform Fee and You Receive.
The Practical Examples in the same tab show two ready-made cases: a R$ 100 PIX (fee R$ 9.48, final R$ 90.52) and a R$ 300 card payment in 1× (fee R$ 23.46, final R$ 276.54).
Examples with numbers
| Sale | Fee (6.99% + R$ 2.49) | The community receives |
|---|---|---|
| R$ 49 (monthly fee) | R$ 3.43 + R$ 2.49 = R$ 5.92 | R$ 43.08 |
| R$ 100 (PIX) | R$ 6.99 + R$ 2.49 = R$ 9.48 | R$ 90.52 |
| R$ 129 (Growth Monthly) | R$ 9.02 + R$ 2.49 = R$ 11.51 | R$ 117.49 |
| R$ 297 (course, in 12 installments) | R$ 20.76 + R$ 2.49 = R$ 23.25 | R$ 273.75 |
| R$ 579 (Growth Monthly + Coworking, one order) | R$ 40.47 + R$ 2.49 = R$ 42.96 | R$ 536.04 |
| R$ 1,188 (Growth Yearly) | R$ 83.04 + R$ 2.49 = R$ 85.53 | R$ 1,102.47 |
Fee paid by the buyer. A R$ 49 monthly fee with Buyer: the checkout shows Platform fee R$ 5.92 and a total of R$ 54.92; the community receives R$ 49.00.
A whole month. A community with 800 members, 200 of them subscribing at R$ 50 a month: 200 charges, R$ 10,000 in sales. The fee is 6.99% of R$ 10,000 (R$ 699) plus 200 × R$ 2.49 (R$ 498): R$ 1,197. With one payout in the month, another R$ 3.67. The Memberfy subscription is separate.
A plan with a coupon. Growth Monthly with 20% off (R$ 103.20): fee of R$ 7.21 + R$ 2.49 = R$ 9.70.
Common errors and how to fix them
| Situation | Why |
|---|---|
| The buyer paid more than the price | Who Pays the Fees? is set to Buyer |
| The amount received is lower than the price | Organization: the fee comes out of the community's amount |
| The fee on an order with add-ons seems lower | The R$ 2.49 fixed part is charged once per order |
| The statement has a Payout fee | Each payout costs R$ 3.67 |
Frequently asked questions
Does PIX have a lower fee? No. The platform fee doesn't depend on the payment method.
Does the fee change with the Memberfy plan? No. It is the same on every plan.
What if I don't sell anything in a month? You pay no fee at all: only the plan subscription.
Does the fee include the payment processor? Yes. The 6.99% + R$ 2.49 is what the community pays for the sale; there is no separate gateway bill.
Can I negotiate the fee? For large volumes, talk to the Memberfy team.
In the API
POST /api/fees/simulate (amount, paymentMethod, installments, feePayer) returns a sale's platform fee. See Payouts.