Payment emails
Every email the buyer receives from the start to the end of a purchase or subscription, and the ones the community receives.
For the buyer
| Moment | Subject |
|---|---|
| PIX generated | Your PIX for … is ready, with the code to pay |
| Boleto generated | Your boleto for …, with the link and the barcode line |
| Card under review | Your payment for … is under review |
| Payment confirmed | Payment confirmed: … |
| Payment declined | Your payment for … was not approved |
| PIX expired | Your PIX for … expired |
| Refund | Refund of … for … |
| Dispute opened | A dispute was opened for … |
| Subscription canceled | Your subscription to … was canceled |
| Renewal failed | We could not renew … |
| Renewal to pay | Renew … to keep your access |
| Renewal charge, 5 days before (PIX or boleto) | Renew …: your PIX is ready or Renew …: your boleto is ready, with the code |
| Card renewal approved | Renewal charged: … |
| Downsell offer | Last chance: … with … off |
| Discount ending within 7 days | Your … discount ends soon |
| Payment link sent by the team | …: pay or add a card |
Each email goes out only once per event, even if the payment confirmation arrives more than once.
What each one contains
- PIX generated: the copy-and-paste code and its validity, to pay straight from the email.
- Boleto generated: the boleto link and the barcode line.
- Confirmed: the product, the amount and the way to the community.
- Declined: the reason, when the bank gives one, and an invitation to try again.
- Expired: the notice that the PIX expired unpaid.
- Refund: the amount returned.
- Dispute: the notice that the cardholder disputed the purchase.
- Subscription canceled: until when access lasts.
- Renewal failed and Renew to keep your access: the way to pay.
- Renewal charge: the copy-and-paste PIX or the boleto for the next renewal, to pay by the due date. See Renewal.
- Renewal charged: "We charged … to renew … Your access continues without interruption."
- Last chance: the add-on that was left out, "from … down to … per period, until …". See Downsell.
- Discount ending: "From the charge on …, … goes back to the full price of … per period. Nothing changes until then." Goes out once, when 7 days or fewer are left.
- Payment link: "The community's team sent you this link to pay your … subscription or add a card for the next charges.", with Pay or add a card. The team sends it from Members › Subscriptions; see Subscription management.
For the community
| Moment | Subject |
|---|---|
| New sale | New sale: … (amount) |
| Refund | Refund issued: … (amount) |
| Chargeback | Chargeback opened: … (amount) |
Who receives these notices is set in Sales notices.
Frequently asked questions
Does the buyer receive an invoice? Not through the platform: the invoice is issued by the community.
Does the email go out in the buyer's language? Yes: in the language the buyer chose on their account, or the community's, if they never chose one. Notices for the community go out in the community's language.
Can I resend the PIX email? The code also stays on the checkout screen and, for renewals, on the member's Billing page.